Refund Policy

1. Refund Eligibility

• Full refund: Cancellation more than 4 hours before pickup
• 50% refund: Cancellation 2-4 hours before pickup
• No refund: Cancellation less than 2 hours before pickup or no-show
• Full refund: If we are unable to provide a vehicle due to operational issues

2. How to Request a Refund

• Contact us via phone at +91 85549 69582 or email at contact@ckcabservices.com
• Provide your booking ID and reason for refund
• Refund requests are processed within 24-48 hours of approval

3. Refund Timeline

• Credit/Debit Card: 5-7 business days
• UPI: 1-2 business days
• Net Banking: 3-5 business days
• Wallet: 1-2 business days

4. Partial Refunds

• If a trip is cancelled mid-way, only the unused portion of the fare may be refunded
• Waiting charges and additional stops already completed are non-refundable
• Toll and parking charges already incurred are non-refundable

5. Failed Transactions

• If your payment was deducted but booking was not confirmed, the amount will be refunded automatically within 24 hours
• Contact your bank if the refund is not received within the specified timeline

6. Disputed Charges

If you believe you were charged incorrectly, contact us within 7 days of the trip. We will investigate and process any valid refunds within 48 hours.

7. Contact Us

For refund-related queries, contact us at:

• Email: contact@ckcabservices.com
• Phone: +91 85549 69582
• Address: Nagpur, Maharashtra, India